At Ogaticket Enterprise, we respect your privacy and are committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our platform. By using our service, you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information to operate and improve our service. Information collected includes:

• Personal Information:Your name, email address, billing information, and other contact details provided during event ticket purchases or account registration.
• Payment Information:Financial information required to process payments, including credit card details or payment platform identifiers (managed securely through third-party processors like Stripe, Paypal, Flutterwave and Paystack).
• Usage Data:Information about how you interact with our platform, including IP addresses, browser types, pages viewed, and actions taken.

How We Use Your Information

We use the information collected for the following purposes:

• To provide, maintain, and improve our service.
• To process payments securely through third-party processors like Stripe.
• To communicate with you about your account, events, or platform updates.
• To comply with legal obligations and resolve disputes.
• Organizers and the platform can see and use user's personal data e.g (phone number, email, etc)

Data Sharing

We do not sell, trade, or rent your personal information. However, we may share your information in the following situations:

• With Event Organizers:When you purchase tickets, relevant personal data is shared with the event organizer for operational purposes.
• Third-Party Service Providers:We work with third-party service providers for payment processing, cloud services, and analytics. These providers have access to your data only to the extent necessary to perform their functions.
• Legal Obligations:We may disclose your data if required by law or if we believe disclosure is necessary to protect our rights, comply with regulations, or ensure the safety of our users.

Data Security

We implement industry-standard security measures to protect your data, including encryption of sensitive information (like payment data) and regular security audits. However, no online platform is 100% secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the rights to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your data, subject to legal and operational requirements.
• Opt out of certain data uses, such as marketing communications.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze site performance. You can adjust your browser settings to refuse cookies, but this may affect your use of the platform.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Acceptance of Terms

By accessing or using Ogaticket Enterprise, you agree to these Terms of Service. If you do not agree, you may not use the platform.

Services Provided

Ogaticket Enterprise provides a platform for event organizers to create and manage events, and for attendees to purchase tickets. We act as an intermediary between the event organizers and the attendees. All payments are processed securely through Stripe, Paypal, Flutterwave and Paystack. Transactions fees for attendees are solely decided by the selected payment processor, while Ogaticket Enterprise deducts a transaction fee of 5% on all transactions carried out on an event deducted from the total sales made or cash received. However, events that do not carry out any purchase or transaction would not be charged any fee.

Account Responsibilities

Users are responsible for maintaining the confidentiality of their account login credentials and for any activities that occur under their account.

Event Organizers' Responsibilities

Event organizers are responsible for creating and managing events, including setting ticket prices, event dates, refunds and cancellations. Organizers are also responsible for their own tax liabilities.

Payment and Fees

Ticket purchases are processed through Stripe, Paypal, Flutterwave and Paystack, with fees being added to the ticket price at the point of purchase. Ogaticket Enterprise deducts a 5% transaction fee before disbursing funds to event organizers. All users agree to pay any applicable taxes on their purchases or earnings.

Refunds and Cancellations

Organizers are responsible for refund and cancellation of their event. Ogaticket Enterprise is not responsible for enforcing these policies but may assist in facilitating refunds where applicable (see Refund Policy).

Limitation of Liability

Ogaticket Enterprise is not liable for any damages arising from event cancellations, changes, or other event-related issues. Event organizers assume full responsibility for the events they manage.

Changes to the Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.

Event Organizer Policies

Refunds and cancellations are subject to each event organizer.

No-Refund Policy

Unless otherwise specified by the event organizer, tickets purchased through Ogaticket Enterprise are non-refundable. Exceptions may be made in cases of event cancellation or postponement.

Event Cancellations

If an event is canceled, ticket holders may be eligible for a refund, as determined by the event organizer. Ogaticket Enterprise will assist in processing refunds, but the final decision rests with the organizer.

Service Fees

Ogaticket Enterprise's transaction fees are non-refundable, even in cases where an event is cancelled, or a refund is issued by the organizer. Stripe, Paypal, Flutterwave and Paystack’s fees may also be non-refundable, depending on their policy.

Overview

At Ogaticket Enterprise, protecting user data is a top priority. We have implemented strict measures to safeguard all sensitive information, including personal data and payment details. This policy outlines how we ensure the security of our platform and users.

Data Encryption

All sensitive data, including payment information, is encrypted using industry-standard encryption protocols (e.g., SSL/TLS) both in transit and at rest. This ensures that unauthorized individuals cannot access or manipulate your data.

Access Control

We employ strong access control mechanisms to limit who can access sensitive information. Only authorized personnel with specific roles have access to user data, and all access is logged and monitored.

Regular Audits

Ogaticket Enterprise regularly conducts security audits and vulnerability assessments to ensure our systems remain secure. Any potential vulnerabilities are addressed promptly.

Incident Response

In the event of a data breach or security incident, we have a comprehensive incident response plan in place. We will notify affected users promptly and work to mitigate any damages.

User Responsibilities

Users are responsible for maintaining the security of their accounts by creating strong passwords and safeguarding their login information. We recommend enabling two-factor authentication (2FA) where possible.

What are Cookies?

Cookies are small text files that are placed on your device by websites you visit. Ogaticket Enterprise uses cookies to enhance user experience and analyze site usage.

Types of Cookies We Use

• Essential Cookies: These are necessary for the platform to function and cannot be disabled.
• Performance Cookies: These help us understand how users interact with the platform, allowing us to improve functionality.
• Marketing Cookies: These track your browsing activity to provide more relevant advertisements.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may impact your ability to use the platform effectively.